Please Hold
God must be trying to teach me patience. As if the doctor's waiting room wasn't enough for one day. I just spent ten minutes "on hold" for nothing! So here's my second diatribe in one day! All you can do is laugh at these kinds of situations! Or blog about them!
We have a TV without a remote. Catch your breath. I can sense your shock and overwhelming sense of sympathy already! We have actually had to get up and PHYSICALLY change channels for the past year. I know. It borders on tragic. So I actually looked on the back of the TV today (it took a year) and found out there is a 1-800 you can call. So I called. I held for about 5 minutes and then spent about 10 minutes giving an incredibly slothlike customer service agent all of my info from address and name to model number and serial number. Then she put me on hold. There's nothing as scary as those six words, "Can I put you on hold?" One of these times I'm going to roll the dice and say "NO" and just see what happens! So she puts me on hold and I have this subconscious fear of getting cut off and having to back to the "beginning of the line" because that has happened to me a number of times. I don't have much luck with being put "on hold." Well, after holding for another 7 minutes (it felt like 17 minutes) she came back on and said, "I'm sorry, Sir. We'll have to start over. There was a system error." It's always a system error isn't it? Never human error :) Never, "I pressed the wrong button and I'm really sorry." I was pretty frustrated, but we started all over again. After getting halfway through the process she told me to hold again. Then a different voice came on to verify my model number. And it wasn't the model I had told the original agent! To make a long story short, they told me I couldn't reorder a remote from them. I had to call Sears. Nice. Real nice.
By the way, since I've had several diatribes, let me hand out some kudos. Kudos to whoever came up with the idea of having music play while you're on hold. Good idea. At least you can experience a little listening pleasure to pass the time. And kudos to whoever came up with the idea of giving people a "wait time." Good idea. I think the only thing that would improve it is if it ended with a backwards countdown (10,9,8,7...) sort of like a rocket launch. But what we have now will suffice!
One more thing that has nothing to do with being "on hold." But kudos to whoever came up with the idea of have a "clock" that counts down at intersections. There all over DC now! Does anybody else love those things? It's totally revolutionized my driving. I now know how fast I have to drive to make a yellow light. It's made driving so much more fun and challenging!
We have a TV without a remote. Catch your breath. I can sense your shock and overwhelming sense of sympathy already! We have actually had to get up and PHYSICALLY change channels for the past year. I know. It borders on tragic. So I actually looked on the back of the TV today (it took a year) and found out there is a 1-800 you can call. So I called. I held for about 5 minutes and then spent about 10 minutes giving an incredibly slothlike customer service agent all of my info from address and name to model number and serial number. Then she put me on hold. There's nothing as scary as those six words, "Can I put you on hold?" One of these times I'm going to roll the dice and say "NO" and just see what happens! So she puts me on hold and I have this subconscious fear of getting cut off and having to back to the "beginning of the line" because that has happened to me a number of times. I don't have much luck with being put "on hold." Well, after holding for another 7 minutes (it felt like 17 minutes) she came back on and said, "I'm sorry, Sir. We'll have to start over. There was a system error." It's always a system error isn't it? Never human error :) Never, "I pressed the wrong button and I'm really sorry." I was pretty frustrated, but we started all over again. After getting halfway through the process she told me to hold again. Then a different voice came on to verify my model number. And it wasn't the model I had told the original agent! To make a long story short, they told me I couldn't reorder a remote from them. I had to call Sears. Nice. Real nice.
By the way, since I've had several diatribes, let me hand out some kudos. Kudos to whoever came up with the idea of having music play while you're on hold. Good idea. At least you can experience a little listening pleasure to pass the time. And kudos to whoever came up with the idea of giving people a "wait time." Good idea. I think the only thing that would improve it is if it ended with a backwards countdown (10,9,8,7...) sort of like a rocket launch. But what we have now will suffice!
One more thing that has nothing to do with being "on hold." But kudos to whoever came up with the idea of have a "clock" that counts down at intersections. There all over DC now! Does anybody else love those things? It's totally revolutionized my driving. I now know how fast I have to drive to make a yellow light. It's made driving so much more fun and challenging!
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