Saturday, September 02, 2006

Customer Comments

I just went through the customer comments for Ebenezers to keep a pulse on feedback. That'll make your day. We had a few negatives, some great ideas, and a ton of positive feedback. Here are a few of my favorites...

Worth the walk in the rain
I'm a convert to your caramel whip from Starbuck's!
The staff at Ebenezers can make the difference between a good and bad day.
The coffee is exotically wonderful.
I think this place is heaven.
Woo Hoo!
I'm not Christian but I keep coming back her because you support fair trade coffee. I admire how you put christian principles into practice.
Best coffeehouse on the hill.
Ebenezers was the best thing that happened in the neighborhood.

And my two favorites...

Once upon a time there was a llama named Fred. Fred was very enthusiastic about his cold coffee drinks, particularly the ones made by overly-happy people. Fred figured that if you are going to work ina coffee store its pretty much required that you be as happy as possible. The point is that if Fred lived in DC, not on his way to a cool farm in Meridian, Idaho, he would shop at Ebenezers for its happy coffee people-types.

It kicks the hell out of Starbucks!


7 Comments:

At September 03, 2006 4:21 PM, Anonymous Anonymous said...

I have an email in my inbox that has the word "llama" in it. At the top of the gmail where the little ads are it said:

Spittin' Creek Llamas - www.spittincreek.com - Raising Llamas & Alpacas Can Be Fun!

HA.

Oh and um I think you transcribed that llama comment wrong. Because I think um, maybe, the person who wrote that made a little tiny bit more sense when she did it. Not that I know who that "she" is.

 
At September 03, 2006 7:53 PM, Anonymous Anonymous said...

If they like Ebenezers that much they should try our church NCC! More of the same!

 
At September 05, 2006 11:10 AM, Anonymous Anonymous said...

Howdy,
one of the commentors said they liked how you put christian principles to practice. What do you think they are seeing? What are you doing at the coffee house to portray those principles to someone who says they are not christian? ( this comment is from Texas )

 
At September 05, 2006 12:10 PM, Blogger Mark Batterson said...

I think its a couple things:

1) The love of Christ exuding from our employees :) I think that is what it comes back to.

2) We do what we with excellence. We need we needed to pass the starbucks litmus test. I think excellence honors God.

3) We're engaged in culture and community. We've created a "well" that is a natural gathering place for the church and community to cross paths.

That's my short-list.

Mark

 
At September 05, 2006 1:50 PM, Blogger Graham said...

We're also buying and selling coffee that has greater benefits to the farmers in poor countries who grow the beans. Fair trade is by its very nature the most equitable arrangement for purchasing and importing large quantities of beans. The most obvious and important aspect of our Christian principles in action are that we aren't blindly ripping off poor farmers in Indonesia and Latin America!

 
At April 30, 2007 8:39 PM, Blogger ol_fenian said...

Actually, a strong case can be made that the "fair trade" movement, by generally restricting trade and lowering volumes of commodities traded, has retarded overall development in poor countries. At best it has benefited particular farmers at the expense of others. There is nothing particularly Christian or special about that; indeed, "fair" trade usually is a code word for the protectionism that has ravaged the world's poor. Consumer choice is fine, but don't pat yourselves on the back too much over leftist economic nonsense.

 
At April 30, 2007 9:11 PM, Blogger Mark Batterson said...

I realize it's a complicated issue :)

Thanks for the comment.

Mark

 

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