Staff Reminders
Just thought I'd share a few reminders I shared with our staff. These are very basic principles, but as our team grows larger I've learned that you cannot make any assumptions! You have to constantly coach. Here are a few rules.
1) Don't Internalize. Verbalize.
2) Make mistakes. Just Don't make the same mistakes over and over.
3) Don't just point out problems. Be the solution.
4) Just Say Hi.
5) Over Communicate. When in Doubt CC.
6) Your Attitude is Your Responsibility.
7) Who You Are is More Important Than What You Do
Along with these principles, I also tried to reiterate a few office rules. For example, we have a 24 Hour rule. We expect staff to respond to emails within 24 hours. As an email culture, we cannot afford to have staff that doesn't play by that rule because it will bottleneck communication!
1) Don't Internalize. Verbalize.
2) Make mistakes. Just Don't make the same mistakes over and over.
3) Don't just point out problems. Be the solution.
4) Just Say Hi.
5) Over Communicate. When in Doubt CC.
6) Your Attitude is Your Responsibility.
7) Who You Are is More Important Than What You Do
Along with these principles, I also tried to reiterate a few office rules. For example, we have a 24 Hour rule. We expect staff to respond to emails within 24 hours. As an email culture, we cannot afford to have staff that doesn't play by that rule because it will bottleneck communication!
7 Comments:
Great Points.
I love the 24 hour rule. This hits a nerve with me as I have been in a situation that I was interfacing with the church staff on a regular basis. I am still awaiting an email responses from a year ago. Though now it could be because I have left that church.
Good stuff mark.
Can you give us a complete list of the office rules?
Great reminders to anyone in leadership - ministry, corporate, or public.
Thanks for the insight into the NCC team, Mark. These seem to be generally the same across the board for smaller and larger staff teams. What guidelines would you categorize for smaller teams as opposed to larger ones?
Great post, thanks
like your lists. i'm keeping them. the other one i have is the 10 things you've learned. keep sharing.
Good stuff! I really appreciate your generosity in sharing some of these resources. Your humble and visionary leadership are very apparent, both in your blog reflections and in the ministries of NCC. Thanks for inspiring so many other pastors.
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